RETURN & EXCHANGE POLICY
Last updated October 25, 2020.
AGREEMENT TO RETURNS POLICY
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on The Growth Getter’s part are covered at our expense.
If you notice any issue with the products or anything else on the order, please let us know as soon as possible so that we may begin working on correcting the issue right away.
Please contact us before returning any products. We do not refund orders for buyer’s remorse. We offer size exchanges on a case-by-case basis only. This can only be done through us, as our provider does not offer exchanges due to the personalization of items.
Printful [our provider] does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
NOTIFICATION FOR EU CONSUMERS
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
the supply of goods that are made to the consumer's specifications or are clearly personalized;
sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful and The Growth Getter reserves rights to refuse returns at their sole discretion.
Sometimes, packages don’t make it to their intended arrival. This can happen for a number of reasons. If your package is returned, it will automatically be sent to our manufacturing provider, at which point I will reach out to notify you directly.
If your package is lost in transit or showing that it has been delivered when it has not been, we recommend that you reach out to the delivery service to determine if it was a courier error. The Growth Getter holds no responsibility for lost, misdelivered, or stolen merchandise.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our provider. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
PSYCHIC READING AND SPIRITUAL SERVICES REFUNDS
Due to the amount of energy and time invested in personal readings and dream analysis, these services are non-refundable upon delivery. This stands true even in the event that you are unhappy with the information delivered through these services. However, in the event that your reading is not delivered to you within 14 days, whereas The Growth Getter did not make it known to you that the delivery time would be longer than expected, a full refund will be offered. Furthermore, in the rare event that a connection cannot be established to conduct a reading on your behalf, you will be contacted by email and refunded in full.
The Growth Getter reserves the right to refuse readings and dream analysis. This may occur in the event that information shared when requesting these services is of an illegal, offensive, or immoral nature. In addition, The Growth Getter reserves the right to not only refuse services, but also ban those who display harassing or inappropriate behavior. In the event that such behavior takes place after services are provided, no refunds are to be offered.